- Majority of our products are hand embroidered and therefore delicate and breakable in their usage, while having a 5%-10% variation possibility. By placing an order on our website, you accept the possibility of variation compared to the images provided on this website. Every effort is made to ensure minimal variation.
- The actual colour of a product may vary slightly from the image shown due to light variation at the time of photography and/or due to the way digital media devices display colours and also the designers Photoshop editing the model pictures.
- At times beading/ sequins may get displaced and this is not thought of as a fault but it is due to the nature of the handmade work. We are not to be held responsible for variation of beading/sequins displacement.
- Please note that articles of clothing should be worn with care and all clothing products sold on this website are recommended to be dry-cleaned. We will not be responsible for any claims or liable for any damages caused by washing, using another method than advised.
Exchange Policy
At Miracle Luxe, we are committed to ensuring you have the best experience and we apologise for any inconvenience in case the product received is damaged, defected or incorrect. In such situation, the product can be exchanged to another or returned. Otherwise, all sales are considered final.
Exchange or return is applicable if:
The product is unused and still in original packaging state with all labels and tags.
The product does not have any stains, perfume scents, body odours, makeup marks, water stains.
The product is not a discounted/sale item and custom made item.
We do not offer cash refunds. We do offer online store credit (coupon) of the same value valid for any future purchase.
Exchange Procedure
To claim an exchange or return, please contact us within 24hrs from the date of delivery on email with the reason and order details.
Exchange by Post/Courier:
Please note that you will be required to ship the items back for exchange to the address provided by our team and the client will be responsible for the cost of returning the items to us.Miracle Luxe bears no responsibility nor liability for post delays or damages.
We aim to process all exchange/return within 3-5 working days after receiving the item.
Custom orders can only be cancelled within 24 hrs of order placement.
Miracle Luxe has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, credit card payment declined. In such case, if we have already received your payment, we will issue a refund.
- Handcrafted and Made-to-Order Products:
- Sale Items:
- Return Request Procedure:
- Eligibility for Return:
- Return Authorization:
- Refund Process:
- Contact Information:
Please note that adherence to this policy ensures the preservation of the uniqueness and craftsmanship of our handcrafted and made-to-order products. We appreciate your understanding and cooperation.
Thank you for choosing Miracle Luxe Brand for your fashion needs.
